Frequently Asked Questions

LUME firepits are proudly designed and made in Melbourne and only available to purchase through our online store and select retailers, we ship Australia wide.

As with any firepit, the LUME will get very hot when in use, care and necessary precautions should be taken when using the firepit especially around children and animals to avoid injury.    

How do I assemble a LUME?

All of our LUME fire pits are compiled of four panels, two smaller end panels with a LUME logo and two larger side panels that form the bowl of the fire pit once slotted in to place. A small gap of 2-3mm between the side panels is normal, if you notice a larger gap please try flipping or alternating the panels.

Note that the fire pits are heavy so may require two people to move them once assembled, do not attempt to move or dismantle a fire pit when in use, please wait until fully cooled.


Where should I position a LUME firepit?

Ideally your LUME should be placed in the open air, on concrete or gravel and with sufficient space surrounding to avoid any fuel or ash catching surrounding items. 

We do not recommend placing your LUME directly on decking as heat can transfer and cause damage. 

The LUME and urban LUME are cut from corten steel which naturally develops a rusted patina with time and exposure, please be aware that any run off could stain the surface your LUME is placed on.  

How do I care for my LUME?

Your LUME has been carefully designed and manufactured from superior quality steel and cut in a thickness that should far outlast other options on the market today.

Due to the nature of the material there are a number of variables that may affect the lifespan of your LUME such as exposure to the weather, how frequently it is used and how it is cleaned and stored.

We recommend clearing ash and debris from your LUME once it has completely cooled, if you do not plan to use your LUME for an extended period of time then simply pull it apart and store it clean and dry away from the elements.

Occasionally you may notice some flex in the side panels of your LUME when in use. Minor flexing is normal and a result of the steel expanding under heat. Flipping the side panels will close up any minimal gap which may have formed. On the very rare occurrence that a panel appears more severely bowed please contact us.  

How do I season my Hot Plate/Grill

In a few simple steps your LUME Hot Plate will be ready for use:

  • Wash plate & grill in soapy water to remove protective covering

  • Dry plate & grill

  • Coat with oil (cooking, canola, sunflower, olive, whatever)

  • Place over your LUME once the flames have died down for 15 minutes them carefully remove and allow to cool

  • Wipe down plate / grill

  • Apply fresh oil and your grill is ready for use

To prevent rusting your hot plate should be stored dry and away from the elements when not in use.

Payment

We accept VISA and Mastercard and payments through PayPal.

Shipping

We ship Australia wide, your LUME may be sent in two parts. LUME fire pits are cut from high grade steel and they are heavy, please be careful when lifting and moving.

We are located in Viewbank, Melbourne. You can arrange to collect your LUME if you are short on time.  

Returns

Should you be unhappy with your purchase then we are happy to provide a refund of your LUME on the condition that it is returned unused and in its original packaging.

Please contact us with your order number within 30 days of receipt to make the necessary arrangements.

Cost of postage will not be refunded.

Return postage is at customers expense.

LUME merchandise is custom made to order and as such cannot be returned for a refund.